DELIVERY TERMS

When we have received your order, we will send you a confirmation via e-mail as soon as possible with information about your order. Make it a habit to always check your order confirmation so that everything looks OK, should there be anything you wonder about, contact our customer service immediately. Save the order confirmation to have at hand in case of any contact with customer service. Have your order number to hand when you contact us.

Customer service:

Telephone: +46(0)8-12146490 (Mondays - Fridays 8 a.m. – 4 p.m.)

Delivery

Normal delivery time is approximately 3-5 working days. We ship orders with Postnord, Schenker, DHL & Budbee
For larger campaigns, it may take a little longer.
If you have filled in incorrect address information and we have time to send your package, the cost is SEK 160 to change the information afterwards (this is Posten's fee for changing disposal). The change may take up to 48 hours to complete.

OUR STOCK
We sometimes send goods from external warehouses in Sweden.

RIGHT OF WITHDRAWAL/CLAIM
We comply with the law on distance contracts according to the recommendations of the Swedish Consumer Agency. According to the Distance Contracts Act, you have the right to return ordered fault-free goods without giving any reason. Notification of this must be given as soon as possible, but no later than fourteen (14) days from when the item was received (does not apply to specially ordered items, does not apply to companies). We will send you a return slip in your package, use it when returning to us.

When purchasing a defibrillator, the right of withdrawal/complaint does not apply if the packaging is opened.

Return address
First Aid Sweden AB
Hägerstensvägen 125
126 48 Hägersten

PAYMENT OPTIONS, THE FIRST AID-SHOP

- Klarna Checkout

After identification and risk assessment, Klarna Checkout shows the payment options that can be offered to you. Whichever payment option you choose, Klarna or one of Klarna's partners handles the payment transaction, while the actual purchase of the product or service is made directly by the store. Product or service-specific questions should therefore be addressed directly to the store.

Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment or direct payment via bank. Invoice is the default payment option. See https://checkout.klarna.com/legal/swe/sv-se/generic.html (Link opens in new window) for complete terms and conditions regarding Klarna Checkout.
 

- Klarna invoice

When you pay via Klarna invoice, you shop safely and easily. You never have to provide your card details, and always pay after you receive your goods.

Always receive the item before paying
Payment period - always 30 days
You never have to give out card details
Always 14 days right of withdrawal in accordance with the Distance and Home Sales Act*
Download your invoices from klarna.se
Possibility of partial payment
If payment is not made, a reminder fee of SEK 50.00 and late payment interest of 26.00% will be added. At the time of purchase, a credit check is carried out, which in some cases means that a credit report is taken. You will then receive a copy of the credit report by post. Personal data is handled in accordance with current legislation. Klarna processes personal data for the purpose of carrying out customer analysis, identification, credit control and marketing. Social security number is used as customer number for customer management purposes.

* Does not apply to all goods and services, e.g., events and custom-made goods.

- Klarna Account

The payment method for you who want to choose how much you pay each month. But the Klarna account is more than that. In addition to always receiving your goods before you pay, you collect all your purchases in one account. This also applies if you have shopped in several different stores via a Klarna account. This means a single invoice, regardless of the number of purchases.

Always receive the item before paying
Pay from SEK 50/month or 1/24 of the total amount
You never have to give out card details
All your purchases are collected in one account and on an invoice
Shop now - pay at the end of next month
An air ticket fee of SEK 29, regardless of the number of purchases
You can pay the entire amount at once at any time
For a purchase of SEK 10,000 with Klarna Konto basic conditions, the set-up fee is SEK 0. The current annual interest rate is 19.90%, which corresponds to an effective interest rate of 29.22%. The credit purchase price is SEK 11,458. The number of partial payments is 12 and each partial amount is SEK 955. The example assumes that installments are made over a period of one year.

At the time of purchase, a credit check is carried out, which in some cases means that a credit report is taken. You will then receive a copy of the credit report by post.

Read more: Allmänna villkor

Read more: Standardiserad europeisk konsumentkreditinformation 

- Payson

With Payson, you can pay by credit card or Internet banking via a payment link, which is displayed after the order has been placed. More information about Payson is available at www.payson.se.
 

- Payson Invoice

We offer the PaysonFaktura payment method in collaboration with Payson AB. Payment terms are 10 days and for invoice purchases a fee of SEK 25 is added. In order to be able to order against an invoice, you must be 18 years old and be registered in Sweden and be approved in the credit check that is carried out at the time of purchase. The invoice will be sent separately by e-mail to the e-mail address you enter at the time of purchase. In the event of late payment, we send a payment reminder, whereby a statutory reminder fee of currently SEK 50 is added. We also charge late payment interest at 2% per month from the due date of the invoice. In the event of non-payment, the case is handed over to debt collection, whereby a statutory debt collection fee of currently SEK 160 is added. Payson reserves the right to refuse delivery in individual cases and to review the customer's creditworthiness. When paying with PaysonFaktura, the invoice will be pledged to Payson and then to Gothia Financial Group AB .

- Invoice / Own invoice

When you choose to pay against this invoice, a credit report is made on your social security number. Payment terms are 14 days net. In case of late payment, late payment interest is charged at 8% per month from the due date. In the event of a reminder, a statutory reminder fee of SEK 60 is charged. When ordering against an invoice, the customer must be at least 18 years old. Fee for own invoice is added with SEK 50 incl. VAT. We ask you to think about the environment: therefore choose e-mail or e-invoice if possible.
 

- Cash on delivery

 You shop against traditional cash on delivery and pay when you pick up the goods.
 

- Advance payment

You pay money in advance to our bank giro no. After you have sent your order at checkout, you will receive information on the screen and via e-mail how to proceed. (Expect an additional delivery time of a few days if you choose advance payment)
 

MINIMUM ORDER
No minimum order.
 

SHIPPING COST
The shipping cost is SEK 99 incl. VAT. For orders over SEK 500 incl. VAT, shipping is free within Sweden.

THE PERSONAL DATA ACT
We process all personal data in accordance with the new data protection regulation (GDPR). Read more about it here: https://www.firstaid.se/info/integritetspolicy/ 

NFORMATION ABOUT COOKIES
This website uses cookies. According to the Electronic Communications Act which entered into force on July 25, 2003, everyone who visits a website with cookies must receive information about what they are used for and how they can be avoided. A cookie is a small text file that is stored on your computer and contains text information. For our shopping system to work, these files are necessary.

WHAT IS SAVED
We use both so-called session cookies, i.e. they are deleted when you close your browser, and permanent cookies that are saved for a longer period of time or deleted manually. Cookies are used to remember if you are logged in, which settings you have chosen, which shopping cart is yours, statistics, advertising and marketing.

(More of this: https://www.firstaid.se/info/integritetspolicy/ )

SMS 
The mobile phone number you enter at checkout may be used for SMS notification of delivery or other communication relating to your order as well as campaign mailings. You can end campaign mailings at any time by texting FASTOPP to the number specified in the text. (swe)

CANCELLATION RULES AND PAYMENT TERMS FOR OUR EDUCATION/COURSES

CANCELLATION RULES - WHEN BOOKING A COURSE/TRAINING
1 As a customer, you have the right to cancel ordered training. The latest cancellation date is 20 working days before the first day of training. Later cancellation will be charged. For group bookings, changes can be made and then apply no later than 10 working days before the first day of training. Changes apply, for example, to address or start time. Changes must always be made in consultation with us and to the extent possible.

2 All cancellations/changes that are made according to point 1 but with covid-19 as the reason for the change/cancellation will give you as a customer the corresponding opportunity without charge. No deadline applies in this case. This means that if you, as a customer, have to cancel/change something at short notice, we will charge you according to point 1 - but that you have the opportunity to perform without charge when we have agreed on a new date that suits both parties. Please note, however, that we charge according to point 1 that payment of the invoice must be made according to the payment terms below.

3 If we are forced to cancel a confirmed training opportunity due to illness, accident or other similar reason, you as a customer are offered a new training opportunity at a later time. No financial compensation is paid in these cases. It is, however, incumbent on First Aid Sweden to make reasonable efforts to be able to carry out the training session with another trainer. Training is not charged if First Aid Sweden is forced to cancel the training session.

Payment terms (courses/training)

Payment of the invoice must take place within the time specified in your booking. In the event of a delay in payment, late payment interest is payable in accordance with Section 6 of the Interest Act 1975:635.

Please note that payment must be received by us before the certificate is issued.

 

COPYRIGHT
All content on this website, such as text, graphics, logos, images, sound clips and other content on the website, belongs to firstaid.se or our suppliers and is protected by Swedish and international copyright laws.

First Aid Sweden AB reserves itself for possible misspellings and printing errors.