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Terms and conditions

PURCHASE AND DELIVERY TERMS

DELIVERY TERMS

Once we have received your order, we will send you a confirmation email with information about your order as soon as possible. Please make it a habit to always review your order confirmation to ensure everything is correct. If you have any questions, contact our customer service immediately. Save your order confirmation for future reference when contacting customer service. Please have your order number available when contacting us.

Customer Service:

Phone: +46 8-121 464 90 (Monday - Friday 8:00 AM – 4:00 PM)

Delivery

Normal delivery time is approximately 2–5 business days. We ship orders via PostNord, Schenker, DHL & Budbee.
During major campaigns, delivery times may be slightly longer.
If you have provided incorrect address details and we have already shipped your package, the cost for changing the information afterward is SEK 160 (this is the postal service's fee for redirection). The change may take up to 48 hours to complete.

OUR WAREHOUSES

We sometimes ship products from external warehouses; however, all warehouses are located within Sweden.

RIGHT OF WITHDRAWAL / COMPLAINTS

We comply with the Distance Contracts Act in accordance with the recommendations of the Swedish Consumer Agency. Under the Distance Contracts Act, you have the right to return ordered, faultless goods without giving any reason. Notice of this must be given as soon as possible, and no later than fourteen (14) days from the date the goods were received (does not apply to specially ordered items and does not apply to business customers). The buyer is responsible for the return shipping costs.

Please email order@firstaid.se if you wish to make a return and include your order number when contacting us. We will then send you a return label by email.

In the event of a complaint, any defect must be reported immediately after it has been discovered. The product must be properly packaged, and we will cover the return shipping costs in the case of an approved complaint.

For purchases of defibrillators, the right of withdrawal/return does not apply if the packaging has been opened.

PAYMENT OPTIONS

- Klarna Checkout

After identification and risk assessment, Klarna Checkout will present the payment options available to you. Regardless of which payment option you choose, Klarna or one of Klarna’s partners will handle the payment transaction, while the purchase itself is made directly with the store. Product- or service-specific questions should therefore be directed to the store.

Available payment options currently offered through Klarna Checkout include invoice, account credit, card payment, or direct bank payment. Invoice is the default payment option.

- Klarna Invoice

When paying via Klarna Invoice, you shop safely and easily. You never need to provide your card details and always pay after receiving your goods.

Always receive your goods before paying
Payment period – always 30 days
No need to provide card details
14-day right of withdrawal in accordance with applicable legislation*
Download your invoices at klarna.com
Option for installment payments

If payment is not made, a reminder fee of SEK 50 will be added, along with default interest of 26.00%. A credit check will be performed at the time of purchase, which may result in a credit report being obtained. Personal data is handled in accordance with applicable legislation.

- Invoice / Own Invoice

When choosing to pay by invoice, a credit check will be performed using your personal identification number. Payment terms are 14 days net. In case of late payment, default interest of 8% per month will be charged from the due date. A statutory reminder fee of SEK 60 will be charged. The purchaser must be at least 18 years old. An administration fee of SEK 50 incl. VAT applies for manual invoicing.

- Advance Payment

You pay in advance to our bankgiro account. After placing your order at checkout, you will receive instructions on the screen and via email on how to proceed. Please allow for an additional day of delivery time if you choose advance payment.

MINIMUM ORDER

No minimum order value.

SHIPPING COST

Shipping cost is SEK 99 incl. VAT within Sweden.

PERSONAL DATA

We process all personal data in accordance with the General Data Protection Regulation (GDPR).

Cookie Information

This website uses cookies. A cookie is a small text file stored on your computer containing text information. These files are necessary for our shopping system to function.

SMS NOTIFICATIONS

The mobile phone number you provide at checkout may be used for SMS delivery notifications or other order-related communication, as well as promotional messages. You can unsubscribe from promotional messages at any time by replying STOP to the number indicated in the SMS.

Cancellation Policy and Payment Terms for Training Courses

Payment of invoices must be made within the period specified in your booking. In case of delayed payment, default interest will be charged in accordance with applicable legislation.

Please note that payment must be received before certificates are issued.

Copyright

All content on this website, such as text, graphics, logos, images, audio clips, and other material, belongs to firstaid.se or our suppliers and is protected by Swedish and international copyright laws.

First Aid Sweden AB reserves the right for any typographical errors.

Every year, thousands of people in Sweden suffer cardiac arrest outside of hospital. The majority of victims are affected at home or in public places where medical personnel or defibrillators are rarely on site. In cases where CPR was started within 1 minute and a defibrillator was used within 5 minutes, 49-75 percent survival has been reported. For every minute, the person's chance of survival decreases by about 10 percent. In Sweden, the time from alarm to defibrillator is 10-60 minutes, which means that there must be someone who can freeze the time until medical personnel are on site. Are you one of them?

To give you the best possible service we ask you to choose if you want to see prices including or excluding VAT.

Private person Including VAT Company Excluding VAT

PURCHASE AND DELIVERY TERMS

DELIVERY TERMS

OUR WAREHOUSES

RIGHT OF WITHDRAWAL / COMPLAINTS

PAYMENT OPTIONS

MINIMUM ORDER

SHIPPING COST

PERSONAL DATA

Cookie Information

SMS NOTIFICATIONS

Cancellation Policy and Payment Terms for Training Courses

Copyright

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