About the course

The training focuses on reducing stigma, taking the first conversation and providing support until professional help takes over. We mix short theory with exercises and reflection — based on real situations at work and in everyday life.

What you will learn

  • Identify common signs of stress, anxiety, low mood and exhaustion
  • Respond with empathy: active listening, open questions and validation
  • Assess suicide risk and act safely — when and how to call 112
  • Support during panic attacks, crisis reactions, self-harm and substance misuse
  • Support in psychosis-like states: safety, boundaries and referral
  • Guide the person onward: 1177, occupational health services, primary care, emergency services
  • Create a simple action plan & follow-up at the workplace

After the course

  • You dare to ask and can handle difficult conversations in a safe way
  • You know the boundary between first aid support and professional treatment
  • You can provide mental health first aid and guide to the right help — without being an expert

Tracks

  • MHFA Adult
  • MHFA Youth
  • MHFA Elderly

Target group

Suitable for private individuals and all workplaces — especially leaders, HR/managers, safety reps and roles with extensive people contact (customer service, schools, health and social care, etc.).

Prerequisites & materials

No prior knowledge required. Participants receive an action plan, checklist and key contact routes for continued support.